Complaints Policy
Your satisfaction with L’Harmony matters to me. If something isn’t right, let me know — we’ll find a solution together.
1. How to file a complaint
Send your complaint by e-mail to info@lharmony.fit, stating your name, the service, the date and what was not right.
I will confirm receipt by e-mail.
2. Handling time
Complaints are handled without undue delay, at the latest within 30 days of receipt. You will be informed of the outcome by e-mail.
3. Personal consultations and sessions
If a service could not take place on my side (e.g. illness or a technical outage during an online meeting), I will offer a new appointment or a refund for the part not provided.
4. Nutrition Education (online)
If the content is not made available or doesn’t work properly, write to me. I will fix the issue or extend your access by the time lost.
5. Personalised meal plan
The meal plan is created from the details you provide. If it contains an error (e.g. a food you listed as an allergen), I will correct it free of charge.
A change of taste preferences after the plan is created is not grounds for a complaint, but I’m happy to agree on adjustments.
6. Dispute resolution
If you are not satisfied with the outcome, you may contact the Slovak Trade Inspection or submit a proposal for alternative dispute resolution.